The U.S. Department of Transportation (DOT) finalized a new rule to ensure dignified air travel and safe accommodations for passengers using wheelchairs. Announced by Transportation Secretary Pete Buttigieg, this regulation marks the most significant expansion of rights for airline passengers who use wheelchairs since 2008.

The new rule, which goes into effect on January 16, 2025, addresses longstanding concerns and challenges faced by travelers with mobility impairments. With approximately 5.5 million wheelchair users in the United States, this regulation promises to make air travel more accessible and less daunting for a significant portion of the population.

“Every passenger deserves safe, dignified travel when they fly,” Secretary Buttigieg stated. The rule establishes clear guidelines to make sure that passengers using wheelchairs can travel safely and with dignity.

Key Provisions Of The New Rule For Dignified Air Travel

The finalized regulations encompass several crucial areas. Airlines must now assist individuals with disabilities without putting them at heightened risk of bodily injury. This assistance must be provided in a manner that respects the passenger’s independence, autonomy, and privacy. A cornerstone of the new rule is the mandatory annual training for airline employees and contractors who assist passengers with mobility disabilities.

The training must be hands-on, and employees must demonstrate competency through assessments or certification exams. Furthermore, the rule mandates that passengers with disabilities receive prompt assistance when boarding, deplaning, and making flight connections. This includes efficient movement within airport terminals, addressing a common pain point for travelers with mobility impairments.

Airlines are now held to a higher standard regarding handling wheelchairs and other assistive devices. They must return these devices to passengers in the same condition they were received. In cases of damage or loss, airlines should provide quick repairs, replacements, or appropriate loaner wheelchairs.

Paralyzed Veterans of America (PVA), a leading advocacy group, has applauded the DOT’s action. “This rule represents a significant step forward in protecting the safety and dignity of air travel for passengers who use wheelchairs and scooters,” said Carl Blake, PVA’s Chief Executive Officer.